Re-instate a cancelled reservation.

John4434
Level 2
Kiama Downs, AU

Re-instate a cancelled reservation.

Hi, I had a reservation request from a guest and for some reason it didn't get confirmed. It then timed out and has now been cancelled by Air BnB. Is there a way to get this re-instated as we are in communication with the guest and both parties still want the reservation to go ahead?

5 Replies 5
Luana130
Level 10
State of Bahia, Brazil

It probably did not get confirmed because of payment problems, or because airbnb red flagged the guest's account.

Juan63
Level 10
San Antonio, TX

Why wouldn't they just try to rebook? You can always call airbnb.

Helen3
Top Contributor
Bristol, United Kingdom

@John4434  if rebooking isn't successful for the guest they need to call Airbnb.

John4434
Level 2
Kiama Downs, AU

Thank you, this has now been resolved by using the Special Offer function.

Guest asked about booking my property but did not respond to my conversation so req expired how do I nblock dates on calendar