Refund

[Melody171]

Airbnb will not refund my money.

[Dale711]

Hi @Melody171 

Welcome to the community 😊

I am sorry to hear about your experience with the bookings refund issues.

Take a look at the link below to help you to understand more Airbnb cancelation policy,

How is the cancelation work in my reservation? 

https://www.airbnb.com/home/cancellation_policies

The guest needs to read and understand the reservation term and services before the payment and agreed to the policy.

Hope it help.

[Mike-And-Jane0]

@Melody171 If you give us slightly more information then we might be able to tell if Airbnb are being fair or not.

what was the cancellation policy of the booking and when did you cancel relative to your trip start date?