Refund

[Trey57]

Host and Guest Conversation: Jun 8, 2021

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Booking confirmed · 1 guest, Jun 17 - Jun 27

Jun 9, 2021

Ryan10:24 AM

Looking forward to having you

Jun 11, 2021

Ryan3:39 PM

Hey they were doing some work at the place down there they upgraded the electrical panel and did some rearranging on the cabinets just wanted to give you a heads up they aren’t going to have time to touch up the paint around the box and a few small things like that.

Trey3:58 PM

Honestly we booked your house because the house that we had originally booked said that they were double booked. Then as it turns out the other people had to cancel their reservations due to a family emergency. I've stayed in the other house in the past and my family really likes it. If there would be any way possible to get a complete refund for the house of Hudson I would be very much appreciative .

Ryan7:46 PM

Well we do have a strict cancellation policy but I do understand your situation I definitely can’t give you a full refund because we lost out on other bookings but what do you think would be fair?

Jun 12, 2021

Trey9:09 AM

Would $250 be okay?

Ryan9:14 AM

Yeah that sounds fair to me

Jun 27, 2021

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Let us know what you thought about your stay. Leave a review

Jul 1, 2021

Trey5:43 AM

Ryan, I know we agreed that I would be willing to compensate you for canceling the reservation now it seems, ABB is trying to also charge me several hundred dollars in fees as it is not a full refund. I would appreciate your consideration in a full refund so that this can be complete.

Jul 3, 2021

Trey10:57 AM

Ryan, will you please inform AirBNB that our reservation was canceled. Air BNB still has my full amount for the reservation and will not return my money. I am prepared to take legal action .

AirBNB and Guest Conversation: Jun 27, 2021

Airbnb bot7:09 PM

Hi Trey, we're here to help. Let's start with some questions so we can get you to the right place.

Do you need help with this reservation?

Albatross canal

Jun 17 – 27

1 guest

Yes

Trey7:09 PM

Yes

Airbnb bot7:09 PM

Can you describe your issue in a few sentences? Focus on the most important reason you’re contacting us. I’ll use what you write to find you the right type of help.

Please don’t provide sensitive information, like credit card numbers.

Trey7:12 PM

I want my full and complete refund. I canceled my reservation after I found out the property was under construction for remodeling. You have charged my account and refused to refund my funds. If my funds are not fully refunded I am prepared and very much ready to take each of my screen shots to every social media account I can post on as well and yelp, Google review, and the better business bureau.

Airbnb bot7:12 PM

Here are some topic suggestions based on what you told me. Does one of these look right?

Refunds

Trey7:12 PM

Refunds

Airbnb bot7:12 PM

Got it, this information might help.

When you’ll get your refund

While they are issued almost immediately, most refunds arrive within 10 days, but for some payment methods and regions, it might take longer.

Read more

Canceling during your stay

Our Guest Refund Policy can help cover situations when the listing or amenities are not what you expected.

Is this the info you needed?

No

Trey7:13 PM

No

Airbnb bot7:13 PM

Sorry about that. What would you like to do next?

Connect me with a person

Trey7:13 PM

Connect me with a person

Airbnb bot7:13 PM

How would you like to connect with us?

Select contact method

Trey7:13 PM

Call us

Airbnb bot7:13 PM

Okay, here’s our number. The person who takes your call will be able to see everything you’ve already shared, but you can always add more detail while you wait.

If you leave this message thread, you can get back to it from your Airbnb inbox.

Call +1-415-800-5959Call (toll-free) +1-844-234-2500

Message from Airbnb Service󱜄

Thanks for your message—we’ll reply as soon as a Support Ambassador becomes available.

Airbnb Support10:44 PM

Hi Trey,

I just want to let you know that my shift has ended. I will be out of the office in the next two days for my scheduled rest day. I will check back on you as soon as I arrive in the office to make sure I can still assist you if you need help.
If you have a concern that can't wait please contact our support channels.

https://www.airbnb.com/help/contact_us

Thank you, I hope to hear back from you soon.

Best,

Jun 30, 2021

Airbnb Support11:03 PM

Hi Trey,

Thank you for your patience. We have reached out to your Host, and we regret to inform you that they declined to provide a full refund.

Please note that refund outside of the cancellation policy will be decided by the Host. I am really sorry for not being able to help you and I would request you to please understand my limitations, had it been possible for me to fix this for you I'd have done it for you in no time.

I want you to know that as an important part of the Airbnb community, that's the last thing that we want to happen.

Best,

Jul 1, 2021

Airbnb bot2:13 PM

Do you still need help?

Yes, I still need help.

Trey6:33 PM

Yes, I still need help.

Message from Airbnb Service󱜄

We're forwarding you to a team that can better assist you.

Airbnb Support6:45 PM

How can we further assist you, Trey?

Trey6:51 PM

I want a full refund. The owner told me the property was under maintenance repairs and construction. I canceled my reservation. I've been charged for the full stay and I've never been to the property.

Jul 2, 2021

Airbnb Support7:44 PM

We really apologize for this Trey, but we can't process any refund outside of the cancellation policy without the Host approval.

To be honest with you, it really breaks my heart that I am not giving you the expected resolution. I hope that you understand that if there was anything that I can do, I could have done it right away without any hesitations. However, my hands are tight and Airbnb is bound with policy.

Best,

Trey8:18 PM

I need to take this to a higher level. Beoynd the customer support team, what is the next level I can take this issue? Airbnb has more than $1300 for a house that I canceled within my alloted time with confirmation from the owner. This is more than bad business, this is illigal. If I need, I will send all corospondents to my attorney next week.

I realize this is not your issue as a person but it is an issue for the company and I will have my money back either from the company or from the company through the court system.

[Lisa723]

@Trey57 what is your question? Did you get the $250 the host promised you?