Request to CS

[AZ-Housing0]

Hi guys, 

I assume everyone faces this issue lately, each time I send a payment request if guest brakes something inside of the property I get 1 star reviews from guests who are obviously doing this to take a "revenge". I had similar experiences on vrbo and bdc both platforms take down this type of reviews. I am curious how come airbnb cs, haven't still thought about doing this. This would be huge help.

[Anonymous]

@AZ-Housing0 Thousands of hosts have made similar complaints, but it's by design that hosts are discouraged from making damage claims out of fear for their ratings and reviews.  Airbnb doesn't collect deposits from guests, so each claim they have to litigate represents a net loss. The last thing they want to do is make the process less intimidating for you.

[Mike-And-Jane0]

@AZ-Housing0 One revenge review I can understand. To have 3 in quick succession on the same property suggests there is a significant issue with said property/property description.

Also I see you do not seem to bother reviewing these guests - Unless a host reviews guests honestly I have little sympathy if they then have trouble with guests themselves.

[Anonymous]

@Mike-And-Jane0  Juggling 18 listings must be hard. There definitely comes a point at which it's more productive for a host to listen to the feedback and make closer inspections of the properties, than to try and delegitimize the many, many negative reviews.

[AZ-Housing0]

Do you mean a specific property? I don't answer to most of them because, most of them sounds like "yeah that was a worst stay" and only come after I send a payment request for damage also each review that was answered goes up and tends to get seen more.

[Anonymous]

@AZ-Housing0   I think he was referring to the fact that you didn't submit reviews of your guests, not whether you posted a response to their reviews.

One would think that if these were genuinely problematic guests, you would have written an appropriate review of their behavior and treatment of your home. It only takes a couple minutes and it's the most important courtesy you can do for the host community - especially if you're coming to that very community seeking some courtesy yourself. 

I think most prospective guests would recognize an undetailed comment like "worst stay ever" as a retaliatory review, but several of your listings have reviews describing what sound like genuine recurrent problems, and your responses don't inspire confidence that you've remedied the issues. The "Frozen Themed" listing with a 3.14* average rating stands out in particular, but looking at the accuracy ratings on your better listings, it still looks like most of your guest find the experience falling somewhat short of the expectations set by your listings. Are you giving all of them your full attention to make sure they're up to your standards?