Resolution Center - Doesn't care about hosts

[Jill963]

I wrote an honest review about the state of my home after a guest checked out. The guest DID NOT leave my home in good condition, stains on the carpet, food all over walls and blinds, broken drawer in the kitchen. I contacted the guest through the resolution center and the guest was rude and argumentative. I wrote the review AFTER this interaction with the guest.  Now the resolution center tells me that my review is inappropriate because of something to the effect that I tell guests I will look forward to giving them a 5 star review at the end of their stay if the home is left clean in my handbook.  

Air B n B is really reaching IMO.  Why would that be a problem to tell guests, these are the expectations, please leave the house this way...

Very disappointed and now the worst part is this guest will be able to stay at other homes and hosts won't know the issues I had and concerns since Air B n B removed my review. 

I should add I'm a superhost and have been hosting for years. Air B n B has lost much respect from me with their lack of support or care for my experience. 

[Ricardo85]

@Jill963 

https://www.airbnb.com/help/article/2673/airbnbs-review-policy

"...

2. Reviews should be unbiased.

Reviews are most helpful when they provide unbiased information. Therefore, we don't allow individuals or entities who own or are affiliated with a listing or experience to post reviews of their business, nor do we allow individuals who are confirmed to offer competing listings or experiences to post reviews of their direct competitors.

You are not allowed to incentivize positive reviews, to use the threat of a negative review to manipulate a desired outcome, or to influence another’s review with the promise of compensation.

You are also not allowed to accept fake reservations in exchange for a positive review, use a second account to leave yourself a review, or coordinate with business partners to get positive reviews.

..."

Ricardo