Review

[Barb2523]

I’m not sure how to review a recent guest and his friends. The guest made a reservation for 5 people.  Prior to check in he asked if I had extra linen because he was bringing and extra air mattress because there were 6 people coming.  I said yes but his reservation was for 5 people and after 5 people there was an extra $50 charge.  He proceeded to tell me it was for only one night. Which in fact it was 2 nights.  He then messaged me and said he would pay the extra money which he hasn’t. When cleaning in air bnb all the dishes needed to be ready washed.  They had simply been rinsed and thrown into the cupboard.  How do I rate /review him?
 

[Cheryl464]

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[Cheryl464]

I think that many of us feel that complaining does not change anything and that it may in fact harm our rating somehow.  The guest is gone when you discover the problem and you do not feel that an honest review will actually protect other hosts. 

[Emilia42]

@Cheryl464 @Barb2523 

Every single poor/disrespectful guest you've likely ever had or will likely get is the product of a previous host with a similar mindset who chooses not to leave an honest review.

[Barb2523]

Correct.  

[Suzanne302]

@Cheryl464  That is not true. A guest cannot see your review until he/she has already reviewed you. Giving an honest review does not affect your rating.

Hosts need to give honest reviews to protect other hosts. Especially since Airbnb does not protect hosts every time. Those honest reviews from hosts become even more important.

@Barb2523Simply give an honest review without personal commentary.

[Debra300]

@Barb2523,

Just as @Suzanne302 said, you should leave an honest non-emotional review so that other hosts are aware of the guest's past behavior.  Have you snoozed your listing, because I don't see it under your profile?

Do you greet your guests when they arrive or is it self check-in?  I ask, because with either scenario you have the ability to ensure that you are paid the additional guest fee prior to the guest entering into the space.  If you meet them in person, you could have told the guest that the fee will need to be paid prior to you handing them the keys.  Or, if it's self check-in, you could have told the guest that you would provide the code after the fee had been paid.  Since the reservation has ended, it will be difficult for you to collect the fee.  Did you conduct the communication with the guest via Airbnb's message system, and there is a record of the guest agreeing to pay the additional amount?

[Sarah977]

@Barb2523 Please leave an honest review and rating. That's what reviews are for. Note that rinsed but still dirty dishes were put back in the cupboard and that the guest brought an extra guest they were informed would incur an extra guest fee, which they agreed to, but then didn't pay up.

@Cheryl464 Of course an honest review protects other hosts. That's what reviews are for, so hosts can decide whether to accept guests based on their past behavior. Indicating that a guest wouldn't be welcomed back isn't complaining, it's warning.