Should I get a refund?

[Marsel6]

Hello I’m new to Airbnb. When we arrived to the Airbnb nothing worked. There’s no warm water the gas stove doesn’t start and the washing machine, tv. Even though in the apartment description everything is included. I contacted the host and they came tried to find a solution but couldn’t fix anything. The host said they would come tomorrow again and try to solve it. They are also very slow at responding. In the end of the day(today) they offered me 20% return. But I think it’s very low considering nothing works. Also I’m staying here only for 5 days.What should I do? Should I wait until tomorrow and hope they fix everything? 

[Emiel1]

This a " travel issue"

"Key amenities are missing or not working"

Follow procedure as mentioned here:

https://www.airbnb.com/help/article/3028/travel-issues-eligible-for-refunds

(please note the 24 hours limit)

Only accept the 20% refund as a compensation for the inconvenience on the first 2 days, so all amenties must be working after those 2 days !

[David8879]

I am wondering what the real story is as way too many things do not work all of a sudden and if that place so bad - did not you read bad reviews about it? Or you were offered rock bottom price? Did you make a vieo where host attempted to "fix" things and admitted nothing worked? I would love to see that lsiting, but I guess it is against the rules.

Well...no stays...no docs...fake topic?

[Marsel6]

Wow you were really helpful. Also the host came in person tried to fix everything and was saying all the time he would solve the issue and that he’s sorry. The apartment has no reviews BUT THE HOST HAS A LOT OF GOOD REVIEWS he has multiple apartments. If you think it’s still not the real story you are more than welcome to come and test the water. Also I have pics of everything but why should I share it to the public when I can just share it to Airbnb ? I was just wondering what other people would do in this situation!

[Marsel6]

Lastly how should I record that the water is cold? Huh?? I recorded the gas stove and the washing machine.

[Helen3]

wow why the need to be so unhelpful @David8879

sadly there are some not great hosts out there

why assume there are bad reviews and that it's a budget listing ???

[Gwen386]

@Marsel6 Something just doesn’t add up. Who would stay even 5 minutes if the number of things you state aren’t working truly are not working? 

[Gordon0]

Why would you question the OP's account, @Gwen386 and @David8879?  You know nothing of their situation. If nothing else, your churlish responses send a message that this isn't a place to come for help/advice.

[Gwen386]

@Gordon0 This is a platform for back & forth communication and I can ask any questions I want in order to understand the situation better. My response was not churlish, yet your direct response to me was. And again, who would stay even 5 minutes with that number of issues wrong with the rental!

[Marsel6]

why would why even stay 5 minutes. Your respond is doesn’t have any logic. When we checked in the host said sorry the washing machine doesn’t work. Also they came to check yesterday  at 18:30 and literally couldn’t solve a thing. Who the hell checkes everything? For us the water seemed running and the fridge worked and sadly we trust people. Which we clearly shouldn’t. THE OWNER ALOS HAS A LOT OF GOOD REVIEWS FROM OTHER APARTMENTS this one is new. ALSO LAST QUESTION WHERE SHOULD I GO IF WE DIDN’T STAY??? Should I be running around looking for a hotel last second or pay triple the price online which I don’t have. WOULD AIRBNB PROVIDE IT THE HOST?? Just like I said I’m not experienced with this site and sadly the community doesn’t seem helpful 

[Sudsrung0]

Sorry but I dont agree with you, there are lots of helpful people here in the CC, 

@Emiel1 she already send you a link, 

Here it is again 

https://www.airbnb.com/help/article/3028/travel-issues-eligible-for-refunds

(please note the 24 hours limit)

What more would you like us to do?

[Marsel6]

Yes I’m grateful for her and thank you too.

[Gwen386]

@Marsel6 My response IS logical. You paid for a room, not a (use any word you want here). 

You asked, “who checks in 5 minutes?” I do.  In your very first sentence, you said, and I quote, “when we first arrived at the apt, nothing worked.” These are your words, not mine! It’s obvious host couldn’t get anything to work.

And I can’t answer for what you should have done, I can only speak for myself. Answer: NO, I would not have stayed there. 

Answer to your question. I would have contacted airbnb and cancelled. 

[Branka-and-Silvia0]

@Marsel6  If the host has a lot of other reviews from other apartments and this one is new then i guess he is managing other people apartments or he has an agency and he didn't properly check the apartment before taking it

You did the right thing and contacted the host first.

Anyway, thats a lot of malfunctioning appliances and you have 24 hours deadline so if they are not  fixed you should contact airbnb, ask them to cancel and refund you, you should move out and relocate.

if you cannot find another place to stay within your budget then the only option is to negotiate discount with your host. The stove could be replaced with a portable induction cooktop and microwave, Tv with Netflix, but without the fridge and warm water your stay is closer to camping experience than the actual apartment 🙂

Did you check electric fuse and gas valve? I would check them first.

[Amanda660]

Sounds like this chap has listed  the property without checking that everything works properly before taking in guests.  

Are there any other accommodation options available nearby that may work if the repairs can’t be addressed properly?  I’m sure you know already, but keep all communications with the host via the Airbnb platform just in case you need to escalate anything. 

If  you’re unable to cook I’d suggest a deeper discount that 20% would be appropriate.