These people really don't get it! Their opening question was whether they could have a late checkout on 'the Sunday' that Sunday being within the no travel and stopover period which we had previously informed them about - and - requesting that they consider a later booking period when they would be allowed to travel in order that they wouldn't be penalised if required to cancel. Rather than requesting a discount, these people would have preferred a private deal 'on the quiet', and off the platform. They sent their contact number, check it out...
Already tried sending us their number...OK, try everything.. including a websiteLol !! Persistence pays off. How many viruses again?
I was concentrating - honestly! (although the alarm bells were clanging so loud I could barely hear anything).
Anne-Marie wasn't really concentrating or on the ball. Half asleep, she thought the guest was a bit cheeky after she thought they had sent through their shopping list 🙂