Strict Cancellation exception?

[Nicole2037]

A guest who has a reservation for August needs to cancel. I have the Strict cancellation policy selected and it has been more than 48 hrs since she booked. Per policy, she would lose 50% of nightly rate + the Airbnb fee. 

Since her dates are so far out, I really don't have an issue with her canceling for a full refund now. My question is, how can I make this happen since I have the Strict cancellation policy? (She does not have an extenuating circumstance that I'm aware of.)

(I will be changing the policy for future guests. I really feel like there needs to be a level between Strict and Mod so I had erred on the stricter side.) 

[Katrina79]

@Nicole2037 @You are able to give the cancelled guest a message stating you approve to refund 100% of your nightly rate and cleaning fees. I usually send a phone number for Airbnb customer service for the guest to phone. Let the guest initiate the refund/cancellation and Airbnb can read your message thread. Airbnb will most likely phone you to confirm. 

[Luke70]

I’ve received a booking for 3 days time under a strict cancellation policy. The guest says he’s booked two places at once and wants full refund from me. Not sure if I’ll be penalised for cancelling the booking and giving full refund. Please help