In the beginning of the pandemic, this company announced a supposedly relief for Superhosts. I have reached out several times throughout the last 3 months trying to figure out when the invitations were going to be sent.
Agents kept telling me to have patience and every one of them ensured that I would get an invite. The deadline to apply was May 31 and no invitation was sent. Finally today, I was able to speak to a “supervisor” about this matter. She sent me an article pointing out the qualifications for the relief, in which I comply to every single criteria; When I questioned why I was not invited, she totally made something up and said that in order to make a determination on the significant loss of income, they are ONLY considering the first quarter of 2019. Are you kidding me?
The “coincidence” is that the first few months of 2019 is the only period that I did not have an income through Airbnb. I've made over $10K in income last year and only one short reservation this year.
I CALL IT A PUBLICITY STUNT AND A FRAUD! How can an employee create a policy over the phone to deny eligibility? There is nowhere in the article or nowhere on the website that support her claim. Has anyone had a similar experience?
