We are SuperHosts in Los Angeles. The City OF LA gave us an HSR number that somehow will not work on the Airb&b site. Airb&b has punished us by locking our account into 30+ day only stays. We have very few bookings now.
We've explained over and over to Airb&b that the we've had the city of LA verify TWICE that the HSR number we have is CORRECT. But there's some kind of glitch on the tech side of the Airb&b site that rejects our HSR number.
Tech support has been baffled by this.....but the only solution they can come up with is that we should DELETE our account and just start all the way over from scratch....meaning we lose our great reviews, and SuperHost status.
Has anyone else had this problem? Surely there is a better solution. We are losing so much money!
Best,
Katie and David in Los Angeles