The former owner has my house listed on AirBNB, after 3+ months AirBNB has not removed this in spite of being provided with the court order

[Adam1228]

How do we have this removed? AirBNB has known about this for 3 months with documented ticket numbers, and every time I speak with a customer service agent or their supervisor, they say it has been escalated but no agent from the correct department has been assigned to the case.

The last Urgent Safety Specialist I spoke with, after I asked if he felt this was reasonable and said my next course of action would be to sue AirBNB, he agreed it did not sound reasonable and advised me to do whatever was necessary, as he had no further ability to connect me with the right department and said he could only leave notes and hope that someone does eventually get assigned.

AirBNB, is this really the solution? Can no one take this down, after I've provided the court order vesting title to me in February? Sounds like it's lawyer time, I can't imagine a more incompetent service than the one you run. 

[Colleen253]

@Adam1228  What a trial you're going through! So sorry to hear your story 😞 Airbnb CS at all levels are notoriously untrained and ill equipped to solve solve ANY issue. Having your case 'escalated' actually means the opposite. Many people have reported success with taking their issue to Airbnb social media, such as Twitter.