The million dollar Guarantee Worthless

[Don3396]

Unpaid case regarding the reservation HMJDXMRTK5
Please respond.

Message from Airbnb Service

Please wait while we connect you with the next available chat support specialist. Your wait time is 2 minutes or less.

•3:05 PM

Message from Airbnb Service

You're connected with an Airbnb chat support specialist. Please give us a few minutes to review your message.

•3:05 PM

Airbnb Support3:05 PM

Hi Don, my name is Christelle C and I'm with Airbnb support. I'd be happy to help you today. Just one moment while I take a look please.

Thank you for taking the time to contact us regarding this matter, Don. I appreciate you bringing this to our attention, so we can check this immediately. I know how important your payout is, and I will do my best to help you.

Don3:08 PM

That's what Toya said.

Message from Airbnb Service

Please wait while we connect you with the next available chat support specialist. Your wait time is 5 minutes or less.

•3:09 PM

Airbnb Support3:10 PM

I can see that your payout for this reervation has already been released on July 20, 2020. May I know if you have already tried to check with your bank regarding your payout?

Don3:11 PM

If this is going to take a long time, please contact me through my email. don733@mail.com, like you, I don't have all day to sit in front of my computer and wait for your 3 to 5 min. reply.

Don3:28 PM

So, you said "Please wait while we connect you with the next available chat support specialist. Your wait time is 5 minutes or less.•3:09 PM" It has now been 20 minutes, so please email me.

Sep 2, 2020

Airbnb Support1:25 AM

Hi Don, this is Michael and I’m one of the Support Ambassador here at Airbnb.

Sorry for not responding right away t your messag. Rest assured that we are doing our best to address all concerns that we are receiving. Upon checking, you need assistance on a claim that you have submitted.

Upon thoroughly checking here. I can see here that our specialist was able to help you out on attaining the $484.48. This payout is released as real time as a normal payout and it may be posted depending on your payout method.

You may refer to this help center article
Please do let me know if anything else that I may assist you.

Kind regards,
Michael

Don11:35 AM

Did you even read my Claim? Did you read the part where Air BnB stated that the cleaning cost for the home and carpet would be handled by a separate department, and I would be contact by them but NEVER was? PLEASE READ all of my file and conversations with the Air BnB reps and tell me if I can expect any help (as per your one million dollar insurance guarentee)? If you do not have access to all of the conversations let me know and I will send you all of the information. Don Aitken
P.S. A phone call would be a quicker. See if you can setup a phone appointment.

Message from Airbnb Service

Message merged

•6:23 PM

Airbnb bot6:23 PM

It looks like you already wrote to us about this issue, so we've combined this message with your other message.
This message thread is now closed, but you can continue the conversation here:

[Emiel1]

@Don3396 

I fear you sqeezed out already the maximum output from Airbnb.

[Nick]

Removed conversation with CS 

DM'd OP