I'm at a loss on this one, need some helpful input please. I have rented my entire house for the past 3 years and not had this situation before. Here's what happened:
1. Housecleaner cleans house between guests. Assistant goes by to drop off some things and tells me "house looks great." I rarely get any guest saying otherwise.
2. Guest arrives and messages, "My wife is a germophobe and your house is filthy. Please send someone to clean it."
3. I send housecleaner back and she cleans entire house again. She texts me that the guest brought their own cleaning supplies and they drive an old pickup truck that is packed to the gills with junk.
4. I refund 2 nights (out of 10) and the pet deposit for their trouble.
5. Two days later, guest texts me a picture of a broken stool and says it broke when he sat on it. Now he's bruised and thankfully not seriously injured.
6. I offer to put them up at a local hotel since my house is not suitable for their liking. He declines because it would be "inconvenient."
7. Instead he asks for a full refund, which I give him.
8. They stay the remaining 6 days without incident.
Somehow, this feels like I got scammed. I want to leave a review that gives him the benefit of the doubt, but I also want people to be aware, just in case this is a pattern. What advice do you have?