hello @Rachel-and-Francois0 & welcome to ABB CC from a fellow New Zealander up in sunny Auckland.
Have you tried logging out, clearing your cache & rebooting your device?
That usually helps fix some of the annoying IT Glitches.
Alternatively, use related Keywords in the CC search box as there's often others who have experienced similar issues & great info to help resolve issues.
How's the deep South of Wanaka these school holidays?
All the best
Central To All Home & Location
Remuera, Auckland, New Zealand