Unable to get support

[Stephanie1606]

I have a reservation starting May 9th. It was booked prior to March 14th. This was a longterm stay. Im trying to free the space so that host can rebook the place to a local long-term. We have full lockdown in my country as well as the country of travel. The case manager assigned to my case literally stated she will be out of the office for the next few days and unable to assist. Can someone from Airbnb please help escalate this?

[Jennifer1897]

Good luck, they are advising people only to call if the reservation is within a few days, or already happening.

Since you stated that you have a case manager, I assume you already got through once. I would suggest messaging via the app or website. I had a legitimate problem last week, a guest confused his check out date and was no where to be found. I could not get through via phone but ended up getting a reasonably timed response via the app.