@Samuel632 Airbnb customer service is pretty much impossible to reach these days, and if you do, they just say they'll get back to you, but don't, or take weeks to do so.
Your best bet is to simply rebook the place, because you can't really reverse a cancellation anyway.
And in the future, it's a good idea to communicate with the host before you commit to a booking, if there are certain factors, like the location, that are important to you. It can save you a lot of hassle and wasted time.