Hello @Robin794,
Lovely to meet you.
As the Community Center is for peer to peer conversation, I would recommend contacting our Support Team directly about this and they can look into this a little deeper on your account. Here is the number from the US: +1-415-800-5959 / +1-855-424-7262 (toll-free).
I hope you get this sorted.
Thanks,
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.