account suspension (large account management)

[Chris1564]

How do you manage large accounts to avoid having hundreds of properties being suspended by a guest retaliation claim associated with only 1 property?  I have seen reports of 100 properties suspended because they are managed under 1 Airbnb account.  Airbnb stated they will only suspend the property that received the complaint but I have seen this to be false.  Separating all properties into individual accounts creates critical workflow issues.  Any insight from individuals with large accounts?

[Branka-and-Silvia0]

@Chris1564  this is a very good question.

First of all, Airbnb shouldn't suspend the listing before an investigation and before talking to the host. This is very bad business practice and totally unfair

Second, when they decide to suspend the listing because of some issues they shouldn't suspend all listings of the same host

But,  it seems agencies are more protected than small private hosts and Airbnb doesn't suspend them easily.

[Luke8]

hi Chris did this get sorted out?