On the 9th of August we were looking for a last minute getaway 3 day stay, for that same night. Among the options were a few houses my wife saw in AirBnb,, but the thing is that she wanted to see if they would take us with our two dogs,,, so she was texting back and forth with 2 or 3 of them through the online chat. But then she got to this one house in particular, comunication with the host was different, in order to ask the question she had to use some "confirm" button,, so she did..
An instant latter she got a message saying that we were booked, and she saw they had charged a business credit card was in the system form a trip in 2018, that we didn't t even remember was there....she canceled RIGHT AWAY,,, like, less than 20 minutes after the booking.
The host answered a few minutes back saying that it would cost us the first night etc.. and that we were SCAMMING her,,,(beats me how that could happen)
After the call we saw got a credit for 1,000 form the 1,500+ that we had been charged.
the message said that the difference were cancelation fees..
We called Air bnb and after a few tries and waiting we got to Giselle,, she heard the story and said she would look into it and gave us a Case number....√
Nothing for 3 weeks.....
I kept trying the phone and not getting any response,,
Last Friday I was able to get through to Christina,, and my wife explained from the beginning ,,
She said the case had been closed on the same day we called,! 8/9
and that there was no refund coming!
outrageous!
She explained patiently and she offered to talk to the hostess
By the next day we got a message from her saying that the host had decided to return the fee...
But that we were only getting a credit for the Air bnb portion,, ($185),
My wife is so displeased that she does not want travel with Air bnb ever again..
I can not understand that air bnb would not Return the money in a case like this,,,
anybody have any ideas or suggestions.?