Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Gary-Sylvester0

I had a reservation for two people. My apartment is a one bedroom flat with also an additional bed In the form of a bed settee. If I have a booking that requires the use of the bed settee then I leave spare bedding out for it to be use and the guest to ch... Latest reply by Ann72

Hi My guests texted, after the 1st night, that they want a refund as they couldn't sleep due to rain noise on the tin roof. I immediately replied, and refunded the remaining 3 nights of their booking, sending them 3/4 of my net payout via the Resolution C... Latest reply by Kate867

Before you even consider using the AirBnB photography service - be aware of the ugly, and the horrible!!! - Needed three tries to get a suitable photographer assigned, the others lived 400 km away and would take the shots ONE MONTH after the request. Each... Latest reply by Rebecca1635

Received the following message today, 5/17 “hi [my name] my name is [guest name] and I am trying to book your [property] for the 18th to the 21st of may. It shows that I have had too many attempts. I was struggling with one aspect of the app please call m... Latest reply by Emiel1

Hello,i have done a search on the forums but I have not been able to find an exact solution. I have a guest who is staying with me explicitly to help her dying mother. She’s been very kind and not difficult. 7 days ago she contacted me stating there was... Latest reply by Sunshine12

Hi, I've just had an inquiry from a guest. First she asked if she could bring her dog, then she asks the exact same question.. but it's now "an anxiety dog". I've read her reviews from other hosts and it appears she has "dogs" Basically we don't allow pe... Latest reply by Kate867

For years, the occupancy taxes would disappear if you made the booking dates over 29 nights. Recently, Airbnb told me that they would start collecting hotel taxes not just for Illinois, but also for my locality. My locality also has a hotel tax for book... Latest reply by Christine2476

Well, I thought AirBNB had my back. A couple of months ago I had a guest whose plans changed. Of course, with my strict cancellation policy he was not entitled to a refund. So he contacted me, said he had a problem with his stay and was leaving immediatel... Latest reply by Stephanie365

worst booking service ever seen Latest reply by Kate867

Hello. I checked into an Airbnb on Sunday and I messaged the Airbnb help as soon as Monday. Unfortunately, I've only received computer-generated responses. I continued to try for several days but still was given the generic response - that they would matc... Latest reply by Quincy