customer service wait

[Polidore0]

I understand there are high call volumes right now due to an abundance of cancellations, but if I have been on hold for 3 hours waiting to speak with the manager about canceling a reservation at my current stay and transferring credits to a new stay and I have reserved.  What makes this so ridiculous is that I waited on the line for this long period of time and was told a manager was available and he is calling me right now and he never did.Now i am calling back and have been on hold for an hour and 10 min and 49 seconds as i am typing this message. Can someone please ! please  take care of my issue!!

[Sarah977]

@Polidore0  This is just a disussion forum for hosts and guests, not Airbnb customer service. Everyone is having trouble getting through right now, due to all the coronavirus-based cancellations, so all you can do is keep waiting and trying. Even in normal circumstances, Airbnb is known for never calling back, even though they tell you they will, so when you finally get through to them, insist that you be dealt with right then, not told you'll receive a call-back, because you've been waiting for one that never materialized.

You could try contacting them through their Twitter account instead, you might have better luck.