if there is a lock down again due to covid 19 over the next few months will extenuating circumstances apply?

Adrienne36
Level 2
North Arm Cove, Australia

if there is a lock down again due to covid 19 over the next few months will extenuating circumstances apply?

I have enquiries for bookings and guests want to know where they stand if there is another lock down due to covid 19. All I can find about extenuating circumstances is the March 14th notice....

2 Replies 2

@Adrienne36  Here is the most recent update (July 1) : https://www.airbnb.com/help/article/2701/

 

For reservations made after March 14:  COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. The host’s cancellation policy will apply as usual.

 

Airbnb has been pretty inconsistent with its policies over the last month, but at least on paper they're not considering a new lockdown to be a valid extenuating circumstance. Any guest who chooses to travel now should be aware that they're  accepting the risk of losses if the pandemic disrupts their plans. Your answer to guests should be to point out that your current cancellation policy will apply, and perhaps copy in the summary text so they can make an informed decision. 

Helen3
Top Contributor
Bristol, United Kingdom

Where guests stand is that EC can be applied by Airbnb at anytime and their governments and the governments of countries can impose lock downs at any time.

 

Are you checking the Covid information on Airbnb's website for the latest on extensions to their EC policy @Adrienne36 ?