Hi everyone, I just experienced a strange situation and I would like to have your opinion, so
before check in time, I got a message from someone telling me he has this reservation made by his sister, reservation number was correct. The sister was supposed to arrive the next day. Then, instead of 4 adults, two show up with a 7 year old child, telling that they will be 7 in total. The property can accommodate 6 including an extensible couch and I charge per property per night. So, to make a long story short, I asked for ID, made copy, and allowed them to check in. Reservation was payed anyway. They left everything ok, paid for the extra bed and all, but I still don't like this lack of communication. The person who made the reservation never wrote a word to let me know about anything. So what are you guys suggesting I should have or should do? Is that a common practice? ...