@lizzie You're response is in poor taste. @Ute42 and @Diego541 are absolutely right by throwing a jab @Airbnb . Over time, it has been my experience that you care less about your Host and Host experience.
…..... the guest is always right - many times, the host has no voice
…... unjustified refunds - the guests can complain about something minor and get a full nights refund, as if they didn't spend the night, soil the linen, use the utilities, and add to the wear and tear of the property.
…... we don't delete retaliatory reviews - if there is a claim or complaint against a guest, why does @Airbnb still allow that guest to leave a review. I've had pics of guests menstrual cycle on the mattress and a whole in the wall. And @Airbnb allowed guest to leave a retaliatory review. Guest complained balcony door couldn't close and it was a very cold winter night. Then contradicted himself by saying the room was too hot he had to sleep downstairs. He also complained about a bug in his suitcase. Not only was his review filled with lies, the guest extended his stay by 2 days. Yet @Airbnb still allowed this review. This is one of many examples.
…... the house rules don't matter – even though host have clear written house rules; @Airbnb overlook this when processing claims and making decisions.
..... pay as little as possible for claims - @Airbnb refuses to cover full cost associated with replacing items. Try replacing a mattress or furniture item. Airbnb will not cover taxes, nor delivery cost. Even though that was a part of the initial expense
I could complain about a lot but overall I like the @Airbnb community. However, I wish @Airbnb would make Host feel appreciated. And if you can't just get rid of retaliatory reviews so that it doesn't ruin our business. This is a serious matter.