[GUIDE] A Clear & Simple Checkout Process

[Joan2709]

Communicating clear and easy-to-use check-out instructions is key for both Guests and Hosts alike. Guests like to know what to expect when booking your property and Hosts appreciate when the check-out process is completed smoothly.

Checkout this Airbnb article to understand a Clear & Simple Check-Out process : 

https://www.airbnb.com/resources/hosting-homes/a/a-clear-and-simple-checkout-584

Ensuring a Smooth Check-Out : 

Every property is different, but there are standard tasks that most Hosts request and Guests expect. Keep your check-out process and guest tasks as simple as possible. There are multiple ways to communicate your check-out process including on the listing itself, in a scheduled check-out message and signage inside the listing. Using all these methods ensures Guests clearly understand your check-out process and contributes to a smooth check-out process.

Some Standard Check-Out Tasks Include:

• Gather Used Towels
• Turn Things Off
• Lock the door
• Return Keys

Add Check-Out Instructions to Your Listing : 
Set clear Guest expectations by adding check-out instructions to your listing. Add additional requests as needed such as“turn BBQ propane off at tank”,“ensure hot tub cover closed”, etc. Guests can see your check-out tasks prior to booking. Remember, the simpler the better. Don’t be vague and say“see House manual”in this section, or add additional check-out tasks elsewhere that are not disclosed in this section. Airbnb sends automatic reminders to Guests if you complete this section in the listing.  

 Scheduled Check-Out Message : 

Not all guests have the App on their phone, or have push notifications turned on. For this reason, most Hosts also send a scheduled check-out message to Guests. Some send it the day prior and others (who have one night stays) send it the morning of checkout (2-3 hours prior to check-out time). The check-out message should include the same tasks as disclosed on your listing. You can emphasize why a timely checkout is necessary by adding wording such as “Thank you for staying with us! Checkout time is 11am and our cleaners will arrive shortly after to prepare for incoming guests.”

Add Check-Out Instructions Inside Property : 

Many Hosts also post their check-out time and instructions inside the property. A simple, one-page document in a frame on the wall, or laminated sheet is sufficient. You can also include it in your paper Host Guidebook, but many guests won’t look at your Guidebook (that you spent hours creating 😊).

Add Critical Check-Out Tasks to House Rules : 

Some properties have critical safety tasks that must occur at check-out. You may wish to add these to your Additional House Rules.

Guest Review : 

If a Guest fails to follow your check-out tasks, you can mention this in your Guest review. Simply state what tasks they failed to complete and/or lower the rating for that category if need be. If they did other things well, be sure to mention that also.

We hope this guide helps you in creating your check-out procedures and contributes to a smooth check-out process for both you and your Guests!