Hello everyone,
I am more or less new to the Airbnb, just hosted around 20 times and stayed around 5 times in someone home.
So far only two guest were problematic. But this last one is telling lies to the people that work on my property and then telling me other lies about them. They have worked with me for more than 5 years and I have never had a problem, and most guest love them, they spoil them rotten and go out of their way to help.
So far the problem as just eneded up in tears from my employees, but tears are beyond what I feel confortable by far, very very far.
What can I do? How do I kick them out if the problem continues or worst, it escalates? It is a family, only one of them is the problem.
I am sure we are getting a bad review from this, our second! How bad is having two bad reviews?
Thank you for any feed back and help