Payment Problem

[Maggie64]

@Lizzie

 Hi,

I'm a total computer nerd!

I dont know what to do.

Ive have guest here from Brazil.

It's been two weeks now.

Airbnb keeps telling me, they have escalated my problem of not being paid. However no one has yet, to call me back.

My guest have paid, Airbnb aknowledges that they have paid. Yet why wont they pay me?

My payment method is sinple, it goes into my checking account. Please,we really need the funds, anything you can do to help my daughter and I will be greatly appreciated.  

our email is [personal information hidden]  

[Robin4]

@Maggie64....You have come to the Community Forum! This is not Airbnb, it's ABB users, and neither @Lizzie or anyone else here can give you a specific answer to your problem. You have also come to an entirely unrelated thread....unless you are feeling an unusual dose of 'heat' owing to the fact that you have not been paid!

Your profile has been removed, either by you or by Airbnb and no longer exists so there is no information of any description about you except that you appear to be in the United States! You can try calling Airbnb help on....+1-415-800-5959 (local San Francisco number)

 or +1-855-424-7262 / 1-855-4-AIRBNB (toll-free) 

If you want some help from the Community Centre, best to start another conversation by clicking the red box at the top of the 'hosts' page and detail your problem where many more people will see it, instead of 'crashing' an unrelated thread.

Cheers.....Rob

[Lizzie]

Hello @Maggie64,

Lovely to meet you.

I am sorry to hear you are experiencing a problem with your payment. There are a number of things you can certainly check, you can take a look at your payment status in your 'Transaction History' in your Airbnb account. Also, the amount of time a payment takes does depend upon the payment method you have selected and the processing time that method has. Here is a useful Help Center article that provides more information on this. This said, it does sounds like it has been quite a long time since your guests arrived and so you have done the right thing by contacting the Support Team directly, they are able to look into your account which we are unable to do here in the Community Center (for obvious reasons). If you have spoken with them, I am sure they will be working on this and I know it is a worry times, but I would perhaps wait a few more days to see if it arrives with you.  

As @Robin4 mentioned, I have moved your post of the original thread, as it was on a different subject - this will make it easier to reply to both discussions and your question won't get lost. Your post is now a new topic in the Community Help board. I have had to give it a new title so let me know if you would like this to be changed. 

Do keep me updated on this if you can and I hope your payment arrives with you shortly. 

Thanks,

Lizzie