ACCOUNT HACKED!

[Farah2]

and Airbnb does not seem to care at ALL! 

the hackers have changed my payout method to a different paypal account and I have been calling and emailing Airbnb since Monday when I found out about this. the hackers paypal still listed on my account and they have not lifited a fingure to help me or secure my account.

this is so FRUSTRATING and I feel so exposed. I am new to airbnb and just hosted 2 guests and have not received any payments yet and when I checked on my account I clearly see a different payout method for the payments and with my bank info still listed there.

this is a major security issue on Airbnb site which they dont seem to care. I can't even find any decent email account to send emails

Very disappointed and frustrated at Airbnb and will take this issue to social media. 

Farah

[Gráinne3]

This has just happened to me to.  No response from Airbnb.  

[Elizabeth2523]

In January of this year my listing had been reverted to an older version that I had up before I made some important changes that more correctly described my home’s split level style layout. I didn’t make those changes so I notified airbnb... many times and asked for assistance but never received any help. March 3rd I requested my data as I know that my accounts were compromised (I had expressed this many times to airbnb) but was told my birthday was incorrect. They requested my ID which I provided but told me to change the incorrect date which the site would not allow. I have explained this to them over and over and they will not provide me with my data so I can determine what occurred. My information and the information of my guests is potentially at risk and they do nothing. I just don’t understand what it is they care about. 

[Yvonne763]

Recently had €740 withdrawn from my account through AirBnb for booking that I did not make. When contacted to inform them of security breach, all they said was contact local emergency services - and that was it: no apologies, no "we'll investigate this". Doesn't inspire much confidence. Had to contact the bank who cancelled my card, and luckily refunded the money. I've changed my personal and bank details, but won't be in a hurry to make any bookings. 

[AnaMaria255]

I had been hacked too and Airbnb did not care, its almost a month and I did not get any meesage from SECURITY DEPARTMENT, they ignore me.

Just customer service that are like robots, its a horrible experience, since then Im using other boking pages and works great when you put more effor on them. 

[Pien7]

My account is hacked. Airbnb canceled a reservation that was made in May, at this point they are telling me they have paid me almost 4000 dollars, the same day they canceled the reservation. Thnis girl was supposed to come in November. One of the payment rules of Airbnb is that they pay you within 24 hours when the quest arrives. So why did they pay me, in 8 transactions, almost 4000 dollars? It is not on my account, not on my PayPal (my default) and not in my bank account. Last week I had a quest staying in my house, and now Airbnb is not paying me, because they want the 4000 dollars back. It is a nightmare, no one can help me, they say they call me back about it, no response, and every time I message them, i get an automatic reply, with the same nonsense. It feels like they steeling from me. They say it is a weird situation and trying to solve it..... Does any one knows a situation like this?