A recent guest of mine reported in the accuracy feedback that our listing was misleading. Quote: “Picture of tub was misleading, only a handheld shower. If my husband had come who is 6'5, might have been a problem. I could make do, I was glad it had a tub!” and that we didn't have WIFI. Our listing clearly shows a tub and handheld shower nozzle. Plus we have a welcome letter with full instructions on the table directly in front of the door. We try very hard to be accomodating and leave a local number for guests to call if anything is amis.
How can I respond to AirBnB to rebuke the inaccuracy claims?