Wow. I don't know where to begin. I recieved a less-than-positive review from my SECOND GUESTS. A little background: 1) On my listing, I indicate that their is no cable tv. 2) As you said; the site of the location is listed on the listing via Google Maps. 3) My site says "not suitable for pets". 4) I do a walk-through/deep clean after every guest has left. They showed up with a small, agressive, snoopy dog claiming it is their "service dog". Anyone familiar with service dogs knows that this is not how they behave. They lied to me. Secondly, as it is my hosting style to periodically check in with my guests, I made sure that everything was satisfactory during their 5 days here. They repeatedly said that it was. When they left, there was food and garbage everywhere and the bathroom was left filthy. In their review, they complained that they thought there was a TV and a couch (neither of which I claimed that I have), the location was "out of the way" (5 minute drive to town or college as we are exactly between the two), and that the bathroom was dirty. As I was a newbie, I didn't want to start my bnb with a conflict, so I bit the bullet and gave them a good review. Other than being a pain, they didn't damage or steal anything and it was stuff I could live with, so I did. Although the review system is in place to protect everyone and create an environment of transparency, I am beginning to see a pattern of non-confrontation in the review process that prevents us all from helping each other avoid booking to sociopaths. Example: When I see a host complaining about a bad guest on the hosts blog (this), I can find the guests review, but the host declines to leave one. Sorry to go on about myself, but I saw some commonalities in our stories. Maybe this helps. p.s; as a professional musician I have noticed that the more the client pays you, the more invested they are in you, ergo; the better they treat you. This seems counter-intuitive, since one would think that they would appreciate the great deal they are getting and show that to you in some way. IMHO, what is more likely in your case is that your guests are self-absorbed cheapskates, and it takes a lot of b.s. for me to write someone off in this way. I think that they earned it.