Hi,
My house was ruined by a group of Airbnb guests. It's been 5 months and Airbnb doesn't want to communicate to me anything about it. The last email they sent was one month after the incident, which was 2nd or 3rd email regarding this case.
I submitted all my paperwork and proofs, but nothing happens thereon.
My claim amounted to $5500 in damages, and the guests were ready to pay $1000. All I got until now is $0. Airbnb had their damages deposit of $500.
What should I do now? Their last response was on August 31 and they were about to contact me again on this.