Airbnb hasn't transferred my payout

[Caraline0]

Air bnb have held $1315 from a guests stay in August last year..  Ive been emailing and calling for 2 months.  They tell me they are resolving and absolutely nothing is happening. Im now going to Consumer affairs.  Has anyone had this and know how to get them to respond?? 

email me at [email address hidden]

Thank youx 

*title updated

[Kirstie]

Hi @Caraline0,

I'm really sorry to hear that you're still waiting for a payout from last year. I understand this must be very frustrating. Unfortunately all I can suggest is that you contact Airbnb again and check the status of this issue, I'm sorry I can't be more help than that!

Just to let you know, I have moved your post here to a new thread so that it doesn't get lost in another discussion and it is easier to find. I have also given it a title, please let me know if you want to change it! I have removed your email address for your security as this is a public forum.

In case you're not sure how to start a new thread - this CC Tutorial gives a step by step guide to starting a conversation in the Community Centre.

I hope you will receive your payout soon!

Kirstie