Bank Payment Does Not Match Guest Payment

[Pete16]

Hi, 

Usually when I recieve payment the amount I recieve into my bank account is the same as the amount the guest pays minus the service charge. However, I have just had a guest pay £482 and I have only recieved £382 into my bank.

Does anyone having this problem or can they explain it? 

Could it be due to exchange rates? And if so where do I find the Air BnB exchange rate - a £100 drop is quite substantial if so and does not make sense. 

Thanks, 
Pete. 

[Linda108]

The amount of difference is too pat to be conversion...  Contact Air BNB via Twitter.  Should get a quick response.  Good Luck!

[Donna15]

@Pete16, you can reach them via the Help link at bottom of this page.

Or via Facebook.

https://www.facebook.com/airbnb/?fref=ts

Or – if you have a Twitter account - try twitter@airbnbhelp. It’s said there’s a quick response.

Essential reading for hosts.

Contains a link with several international phone numbers (‘Contact AirBnB’).

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100

Here’s the number for Canada and the US.

+1 (415) 800 5959 / +1 855 424 7262 (emergency toll-free number)

The UK number.

+44 203 318 1111