Hi @Cindy223
I had that Problem, too. The guests didnt want to leave the apartment, but I need to get the apartment ready for the next guests.
So I put up a note on the back of the door.
Dear guests,
please observe the last day, that checkout is until 11am!
If it will be later than that, we have to charge 50% of the daily rate!
Thank you!
Since that sign is up, never anybody checked out later....
I think in the Airbnb Therms it says, you can charge 100% for a day, for a late checkout.
You could ask for the money through the Airbnb System.
Nice greetings from Germany
Sandra