Hmm, interesting conversation. I have had only flying colours reviews so far, but ead just given a "guest not recommended" by an outfit in Prague when I had to escalate to Airbnb customer service sitting on the plane to Prague and not knowing where we're going to sleep. We tried to get in touch with the host for TWO days in FOUR different ways to no avail! Airbnb customer service acted swiftly and had them respond. But when we picked up the key at their office a young arrogant employee there did not have the decency to apologize.t
Yet, we liked the accomodatio and in terms of stars awarded the highest ratings except communication. Yet with all that Airbnb who knew there was an objective problem with the host allowed them to give us a scathing review. We left the apartment on time, in perfect order. So as other guests have noted on this thread there is a problem with Airbnb in general, sort of a communistic attitude where the guest is almost subordinate to the service provider.
My conclusion: rather than be part of another communistic system then I'd rather bow out of Airbnb.
Thank you for your postings everyone here, they managed to put things in the correct perspective. I'll contact customer service once more to see if they can right this. If not, then I will go with booking.com and 3 star hotels as luckily I do not need to economize so much as to be a serf to a service provider.