Cancellation

[Claudia160]

Hi,

can somebody assist me how to deal with a guest arrived today but is not staying and would like a full refund.

What  to do???

[Sandra126]

You will get your cancellation policy enacted, so it depends on which level you chose.

[Karin38]

Just make sure that they cancel first so you don't get penalized and those dates blocked for future guests

[Gerry8]

If you have a strict policy. To bad for them

[Karen195]

We have a strict policy at our cabin. Since you can't re-rent it you would be losing money. You are a small business that depends on the income, so you must be firm and say that she Is outside of the cancellation period so no refund.

[Karen195]

We have a strict policy at our cabin. Since you can't re-rent it you would be losing money. You are a small business that depends on the income, so you must be firm and say that she Is outside of the cancellation period so no refund.