Cancellation

[Stuart5]

I am a superhost and I am about to cancel a booking as I have just returned from a holiday to find that there has been an attempted break-in at my house & damage has been done.

I understand that if I cancel I will lose my superhost status unless there are "extenuating" circumstances. How do I contat airbnb to explain my reason for cancelling so I don't lose the superhost status I have worked so hard to achieve ?

Thanks,  Stuart.

[David126]

Best to call them. Some find Twitter a good way.