Cancellation - Airbnb Community

English Language Archive

Cancellation

Kissimmee, FL

i took a reservation this week but my father passed away and during this long emotional week i forgot to update my calender.

is there anyway for a understanding so i do not get charged a penalty?

1 Reply 1

Delft, Netherlands

@Patti7, you should contact AirBnB and explain the situation.

An additional possibility is to post a query on their Facebook timeline.

https://www.facebook.com/airbnb/?fref=ts

More essential reading for hosts.

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100

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