Cancelled a booking by mistake

Cancelled a booking by mistake

Hi, 

 

I accidently cancelled a booking. I've asked the guest to send another booking request through so that I can reconfirm but they can't do that as their booking is still in the calendar. 

The problem is that as far as the payment is concerned there is no booking. How do I remove a booking from the calendar?  It comes up as cancelled but still in the calendard.

 

Thanks Gillian

1 Reply 1
Luis-and-Tati0
Level 10
New York, NY

Hi @Gillian10

 

I would contact AIrbnb immediately and explain the problem... They may be able to help and forgive the cancelation...
But other than that there's nothing you can do as the dates remain blocked if you cancel any reservation...

Luis