Hi guys am just a month old in this, but am facing the same problem...
Excellent comments all minor issues given 5 Star rating but overall review a 4 Star Rating, as the luxury expected for money paid is quite high or for people from old school when 4 out of five was considered excellent and 5 was perfect, and nothing is perfect.
But what worries me is how does the Airbnb calculate its overall rating .... is it sum of all or just the average of the final review....
Why I worry is because when u r going out of the way and doing a good job u do look for a pat in the back... SuperHost Status, & I worry as Airbnb has mentioned that if your Ratings fall below 4.7 Stars they might pull u out.... Then all this effort goes down the drain....
Just because A Guest who relaises his / her own silliy mistake and wants to correct your review to different star is unable to do so...
Hope a solution is found to this...
Thanks Everyone