Really, why does Airbnb have to make this so complicated? I assume this tool is supposed to make it easier, not harder, for both guests and hosts?
Firstly, why can we only set this up from the App, when it is much easier to do ths kind of thing from the computer? I did it once when I got a notification on my phone. I filled it in, added the photos etc. but have no link to it, so don't know what it looks like to guests or if it applies to one of my listings or all three.
I have found that some guests receive it and think it is useful, but the majority say they never saw it, so I stopped relying on it ages ago and just send each guest a (saved) message with directions.
Airbnb, please fix this tool so that it is actually useful!