Delete bank detail

[Jackie47]

We have have 2 stays last week & the money has gone into our old bank account, which is cancelled.  I have added our new bank but  I cannot figure out how to delete the old account on my payout method and it shows the old account as being the default.

PLEASE can someone help?

[Jackie47]

Is there a way to actually contact Airbnb?

[Kirstie]

Hi Jackie,

If you search 'contact airbnb' in the search box on the community home page you'll see lots of discussions where people recommend the best ways to contact the support team. This Community Help Guide gives clear explanations of how to contact them.

Hope that helps and you get it sorted!

Kirstie

[Thea12]

AirBnB is probably the most frustrating agents on the planet. You can't get hold of anyone to get something done properly. I'm also trying to cancel my original bank account, but hay, forget it! Once you're in, you're in. These **bleep** people don't know how frustrating it is. I've been trying for 3 months to get to the right email address or whatever, but no luck. I've had it with these people!