BE AWARE!!!
So you think Airbnb has your back when damage is done to your place?
It does not!
I have been part of Airbnb since 2012. I have been a Superhost for years. I have had little things break, but have never put in a claim.
Earlier this month, I had a person who (somehow?) broke a six light track lighting system that will cost about $250 to replace. I tried a number of times to deal directly with this person to no avail.
I contacted Airbnb within it's time frame parameters, to help me recover the replacement cost and so I put in for a $160.00 claim.
I sent all documentation complete with pictures, explaination and went to the store itself, to show the actual amount to replace this fixture. I was willing to absorb the upcost for the light and the price of an electrician to replace it.
Finally after 3 WEEKS of sending and resending all of the same info, I finally got their resolution.
Last evening Airbnb decided $25.00 was all I was entitled to.
***HERE IS WHAT I SO NAIVELY BELIEVED*****
$1,000,000 Host Guarantee
The Host Guarantee protects your home and your stuff from accidental damage. Every host with a listing on Airbnb is eligible for coverage at no additional cost. You don’t have to do anything to sign up.
Host Protection Insurance
Host Protection Insurance is designed to protect you from liability in case your guests get hurt or cause property damage. It’s automatically included as part of your Airbnb account.
So again, Be aware of how this company treats their life blood.