We had 2 first-timer guests staying with us for 1 week and it was not pleasant. They broke our houserules and did not respect our home. Made us scared to come back to our own home... I tried to suck it up for days but couldnt handle and was going to cancel but the case manager was not there and never called me back, so they stayed the night then left us a horrible review.
So here's their review translated in English as their review is in another language:
Communication with the hosts was no more than basic, showing no interest in giving us information about the region. They only spoke to us when we asked something or to impose rules. Also we were not comfortable to use the sofa as there were seats for only two people. Although we are clean and organized people, we feel a lot of pressure in this regard. As examples we can mention the concern so that our shoes did not touch, at any moment, the floor of the house, not even to leave them in the room. The cat (which is very cute, by the way) jumped all the time about our food while we were cooking or eating and we could not pick it up with our hands because we would be getting the cat dirty. Also the cat could not possibly eat human food, but as he jumped all the time on the table and the stove, we were left with various concerns about it. At one point the hostess was very angry because the cat stole food while I cooked, screamed at us and locked herself in the bedroom, slamming the door. But the responsibility for the cat is definitely not of the guests. The ad also said that cooking is allowed, but every time we cook (even turning on the cooker hood) they are clearly bothered. Anyway, it was a complicated week, we spent the whole time in the room laughing about how our breathing could contaminate their environment! We did not feel comfortable
I cried when i saw it.... just so much false info, hiding details and lying. We were chatting happily until the accident when 'our cat stole food while they cooked', they were cooking raw chicken and she told me Koko licked the packaging, im like are you sure coz raw chicken could be dangerous, he could get samonella, then she started giggling...?!??!?! I pick the cat up and said its not funny, she kept giggling as i walked away into the bedroom, not slamming the door. She did not talk to us after that day. She seemed happy while playing with the cat all night in their bedroom but thought the cat was annoying when they wanted to cook one day at 5pm another day at 9:30pm. We had to tell them to turn the exhaust fan on 3 or 4 time as they would cook stir-fly dishes at early morning and late night, which they did not mention in their review.
But we chatted plenty before, we know they lost their jobs, their dog jumped over high fences and they locked their house up to come here to study English in order to get a high level job in their own country. We showed them where our swimming pool and gym are... told them where to get this and that.
I dont know what he means by the shoes. We said he could put his shoes next to the front door or in the laundry, he asked if he could leave them in the bedroom, we said yes. Also the sofa part???? it has been used by 4 people plenty times (IKEA Friheten sofa-bed). They never said anything about it during their stay...
They failed to mention that they locked our cat in the bedroom without telling us because they needed to cook. Left our cat in a room with no light and scratching the carpet under door wanting to get out... Their response 'But the responsibility for the cat is definitely not of the guests', I dont know what to say.
What shocked me more was their following part: 'we spent the whole time in the room laughing about how our breathing could contaminate their environment!', I cannot possibly imagine anyone saying anything like this.... it was not their breathing, it was their attitude, their lack of respect, their treating our place like a motel, their breaking of our houserules, their thinking they can do whatever whenever they want.
Airbnb will not take it down whatsoever. Clearly lying is ok, defamatory comments is ok. Done hosting.