Getting Airbnb involved in a dispute

[Guy9]

Just hosted guests from hell, police involved, personal supplies consumed and property destroyed, I've filed the request for help, but it's telling me it's going to take 72 hrs and I have to try and talk with the guests who are completely clueless. They broke my bed and want a month to replace it! In the meantime I now have to put my mattress on the floor and lose one additional bed under it as a trundle. I just filed the request for help anyone experienced anything similar and what was the resolution I almost feel like am I really protected by Airbnb? Feeling so frustrated and abused.

[Dave-and-Deb0]

Hi @Guy9,

I think you should call Airbnb and see how they can help you right away.  Is the guest still there?

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

Dave