Guest review errors

[Cammy-And-Joey0]

Hi Everyone,

I have a guest who I have confirmation(from speaking with him) that he accidentally gave us a 1 star(overall) review when he meant to give us 5. He has written very positive comments and gave us full stars for the varies categories..except for this error he's made in the Overall category. How do I get this corrected by AirBnb?

Thank you all!

Joey

[Gerry-And-Rashid0]

@Cammy-And-Joey0 

Have your guest contact AirBnB - you can try, but without his agreement they are unlikely to change the rating, but with his agreement they will