I have a party checking out this morning. They booked it as 4 adults, but I quickly realized there were more people. I sent them a message asking how many people there were and they said 6 adults. The house clearly states a max of 5, with an up-charge for that one person each night. I explained to them that I'd of course not expect the people to leave, however that I'd have to charge extra for those two people, which she was fine with. Now, my check-out clearly states 10am, and she just sent me a note saying that people are still sleeping and that they'd be out by 11am. She didn't ask, she didn't apologize. She stated they'd be taking another hour - didn't even ask if it was OK. So, I wrote back and said thanks for letting me know but to make sure they leave promptly by 11am as I have cleaners coming in. I'm worried about reviews at this point though. I'd like to give them an honest review, but should I just let this one pass? If I don't review her, and if she reviews me, will her review still be public? Also, I clearly state that I have space for two cars, and she had 3-4 cars and said "oh, I didn't realize there was a limit in the # of cars." Not many driveways can even accommodate two extra cars, let alone 4 extra cars, and luckily there's a park-n-ride a very short walk from my house. Any comments/advice is appreciated. Thanks.
