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Guests that were to check in today want to cancel and get full refund because of religious reason

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‎24-02-2017 02:27 PM
Brynja0
Level 4
Akranes, Iceland
‎24-02-2017 02:27 PM

Guests that were to check in today want to cancel and get full refund because of religious reason

Hello everyone

 

I was expecting guests today and they could check in at 14:00 or later. However the main road is closed because of weather and will be until 17:00 or 18:00 the latest. The guests want to cancel the booking (two nights) because of religious reason. Say they are jews and the sabbat starts at 18:00 and then they are not allowed to drive and not tomorrow either. Is this really true and if so should I bear the total cost of this? 

 

Brynja

‎24-02-2017 02:27 PM
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1 Best Answer
‎24-02-2017 03:01 PM
Cynthia-and-Chris1
Level 10
Vancouver, WA
‎24-02-2017 03:01 PM

Nope.  They entered into a contract with you, which included your cancellation policy.  Religious reasons aren't covered under the Extenuating Circumstances policy.  Instruct the guest to cancel with Airbnb.  DO NOT cancel on their behalf.

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‎24-02-2017 03:01 PM
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15 Replies 15
‎24-02-2017 08:53 PM
Brynja0
Level 4
Akranes, Iceland
In response to Cormac0
‎24-02-2017 08:53 PM

They would have to bear the loss if they had booked a hotel. As I told the customer service at Airbnb it cant be my problem and when I travel I buy travel insurance that will cover my loss if any. 

‎24-02-2017 08:53 PM
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