HELP my Son is in EUROPE and host is accusing him!

[Jo180]

Hello Community,

How to deal with this? My son is studying abroad and has spent weekends across Europe. He just left a country and the host is now accusing him and his friends of "vomiting everywhere and marking up walls." The host is demanding money.  I get it you think I am an overprotective parent- but I do not believe that any of this is true. The host has threatened to "denounce him to their countries governement..." unless he pays.

How to handle please.

A mom 3000 miles away.............

[David126]

The Host presumably will claim for the costs of any damge through the Resolution Center. I would expect the Host to document any damage.

[Lawrene0]

Will your country's government be interested in this denouncement, @Jo180? It sounds like an empty threat. If your son is being harassed by the host, and did not in fact make a mess, he could call Airbnb if he is worried. He will have to do it himself, since it is his account. You cannot do it for him.

[Vanessa-and-Kurt0]

@Jo180

Oh boy, I understand what you are going through 3000 miles away. Get your sons itinerary number and call AirBnB to inform them of the situation. Even if there is a damage issue, the host cannot request reimbursement directly from you, all financial exchanges must go through AirBnB. I would suggest not communicating with the host directly anymore, there is a claim process and the host must follow it. I don't know what "denounce him to their countries government" is but I have to believe a government has more to deal with than a couple of vomiting students. I hope he enjoys the rest of his trip.

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